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If you place an order via rohner-socks.com and wish to pay by invoice, you will receive the invoice from POWERPAY. We offer you the option to pay the invoice interest-free all at once or in monthly flexible installments. Below we explain the process when you select purchase on account. 

1st order

You have placed your order on rohner-socks.com with purchase on account and received the order confirmation.

In the order confirmation email you will also find your order number, which will be listed as a dealer reference in the following invoices.

2. single invoice

You will receive an invoice by e-mail within 48 hours of placing your order.

You can either pay in full or make a partial payment, in which case the remaining balance will be transferred to your monthly statement.

Please note that there are no administrative fees for the first single invoice you receive by email. A payment term of 15 days applies.

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3rd monthly invoice

You will receive your monthly statement by mail. Your monthly statement will list all the purchases and deposits you have made via PowerPay in the past month.

You have the option of paying the entire invoice amount or paying in convenient installments.

Please note that for partial and late payments additional fees will apply, (according to the AGBs of PowerPay). For these specific cases, you will have to cover the costs.

Frequently asked questions:

Who is POWERPAY?

POWERPAY is a Swiss payment processor specializing in invoicing.

Where can I view the terms and conditions?

Under the following link you will find the GTCs. Please note that there are no administrative fees for the first single invoice by e-mail.

I would like to pay my products on account. How do I proceed?

When selecting the payment method, select "Purchase on account" and follow the instructions.

I chose "Purchase on account", but was rejected.

There can be several reasons for rejection. Here are a few examples:

- You are not yet of age.

- Your place of residence is not in Switzerland or the Principality of Liechtenstein.

- You cannot be found by POWERPAY at the address given.

- Your personal POWERPAY account limit available at that time is not sufficient.

- You are in default of payment with POWERPAY.

- etc.

If you would like information regarding the rejection, fill out the following online form. Processing takes two working days. For data protection reasons, information by telephone is not possible.

How and when will I receive my POWERPAY invoice?

As a single invoice by e-mail approx. 48h after the booking confirmation. You have the option of partial payment (at least 10% of the open amount). Payment only possible via e-banking. 

Any outstanding balances from individual invoices already received will be summarized in a statement of account. You will receive this account statement in the form of a monthly invoice by mail in the middle of the following month.

An administration fee of CHF 2.90 will be charged to your account for this. With the monthly invoice there is also the option of a partial payment (min. 10% of the open total amount).

What happens if I use an invalid email address?

If the email address is invalid, POWERPAY may send the invoice by mail and charge the administration fee in the amount of CHF 2.90 .

What is the payment deadline for the POWERPAY invoice?

- Single invoice: 15 days after receipt

- Monthly bill: always by the end of the month

The term of payment is stated on the invoice.

When is a reminder fee due and what does it cost?

For the first reminder, a reminder fee of CHF 15.- is always owed if the minimum amount of a monthly invoice is not paid on time. The second reminder costs CHF 25.- and will be sent to you if you do not pay the first reminder.

What happens if I cancel or partially cancel my order?

You will receive a corrected invoice by email for the cancelled products or order that replaces the original invoice.

I have a new address. Where can I report this?

Please enter your new address immediately using this form.

Where can I view my account balance?

Here . To do this, you need information that is visible on the invoice.

I have questions about the invoice I received.

If you have any questions about the invoice, please contact POWERPAY Customer Service.

Hotline: 058 806 06 22
Email: [email protected]

The customer service is available from Monday to Friday from 08.00 - 17.00 o'clock.

I have questions about ordering or shipping.

Please give us a call: +41 71 727 86 86

Or contact us by email: [email protected]

The telephone customer service is available from Monday to Friday from 08:00 - 12:00.

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